Terms & Conditions
Introduction
These Terms & Conditions apply to the Wee Adventurers website and services operated by Wee Adventurers Ltd.
Wee Adventurers Ltd
Company No. NI706210
Email: weeadventurers@yahoo.com
The website includes the Wee Adventurers family directory and related content, accounts and saved items, business listings and claims, Classes, Events and Staycations, together with information relating to Wee Adventurers Play Hub.
Website and directory
The Wee Adventurers directory is provided to help families discover places, activities and services.
We take reasonable care when compiling information but opening hours, prices, facilities, accessibility information, age suitability, booking requirements and other details can change.
Visitors should check important details directly with the relevant venue or provider before travelling or making a booking.
Where the website contains links to third-party websites or booking services, Wee Adventurers Ltd is not responsible for the content, availability or policies of those external services.
Editorial descriptions, reviews and recommendations reflect information available at the time of publication and may be updated.
Accounts and saved items
Users may be able to create an account and save Adventures or other items.
Users are responsible for keeping their account details secure and for providing accurate information.
Saved items are provided as a convenience and do not guarantee that a venue, event or service will remain available or unchanged.
Business, event, class and staycation listings
Businesses and organisations submitting or claiming listings are responsible for ensuring information they provide is accurate, lawful and that they have permission to provide any text, photographs, logos or other material submitted.
Wee Adventurers Ltd may review, edit, reject, suspend or remove submitted content where reasonably necessary to maintain the quality, safety or accuracy of the directory or where content breaches these terms.
Purchasing or receiving a listing does not guarantee enquiries, bookings, traffic or other commercial results.
Where a listing is purchased for a stated listing period, the relevant price, tier and duration shown during the listing or claim process will apply.
Nothing in a paid listing should be interpreted as an independent endorsement by Wee Adventurers unless explicitly stated.
Play Hub bookings
How bookings are made and accepted
Bookings for Play Hub sessions are made through our online booking system. For group visits or parties, please contact us and we will inform you of the booking process. Our acceptance of your booking takes place when we email you to confirm it, at which point a contract comes into existence between you and us. If we are unable to accept your booking we will inform you and will not charge you.
Sessions, group visits and parties
Each Play Hub session is 90 minutes. The door is unlocked at the beginning of the session. Group visits and parties are available subject to separate arrangements confirmed at the time of booking.
Prices and payment
The price per child is payable on booking. Prices for sessions, party packages and any add-ons are as displayed on our website at the time of booking. We may cater for dietary and allergen requirements where notified in advance.
Changes to bookings
If you wish to make a change to your booking, please contact us immediately. We will let you know if the change is possible and inform you of any changes to the price or other details.
Cancellations and refunds
All tickets are strictly non-refundable. However, we understand that with little ones situations can arise. With a minimum of 48 hours’ notice we will try to transfer your booking to an alternative available date.
For leisure services booked for a specific date or period, your statutory consumer rights remain unaffected. Nothing in these terms removes or restricts any statutory rights you may have as a consumer.
Venue rules
- Children must be supervised by a responsible adult at all times.
- Shoes (including adults) must be removed in the play area and socks worn at all times.
- No food, drink or chewing gum should be taken into the play areas.
- It is forbidden to smoke or vape within the Play Hub.
- Please do not attend if your child is ill and may risk infecting others.
- Report any damage to equipment or behavioural concerns to a member of staff immediately.
Responsible adult supervision of children
Children must be supervised by a responsible adult at all times whilst visiting the Play Hub. Children remain the responsibility of their parents or guardians. Staff are available to ensure sessions run smoothly and safely, but do not supervise individual children. Some toys may be small and require additional supervision, particularly for children under three years old.
Appropriate clothing and footwear
It is your responsibility to ensure that you and your guests wear appropriate clothing and footwear. We will not be responsible for any damage to clothing or footwear.
Health and safety
You agree to comply with all reasonable requests by us in respect of health and safety. You must notify us immediately of any incident causing personal injury or property damage. Use of the Venue is at your own risk and you agree to take all necessary precautions.
Medical conditions, allergies and dietary requirements
You must inform us of any medical conditions, allergies or dietary requirements of you or your guests attending the Play Hub as soon as possible after making your booking and before the date of the event.
Appropriate use of equipment
You agree to use all equipment provided for its proper purpose and in accordance with any instructions provided. The play frame has been built with safety in mind and adults may go on the play frame to assist children.
First aid
All first aid instances must be reported immediately to a member of staff. First aid is offered on a goodwill basis by our trained leaders. Responsibility rests with you or any supervising adults to seek medical advice where needed. We will seek consent before administering first aid wherever possible.
Lost property
You must remove all personal belongings at the end of the session. Lost property is kept for one month and then disposed of. We will not be liable for any loss or damage to lost property.
Damage to property
You must not knowingly or recklessly cause damage to the Venue, including furnishings, facilities, equipment or fixtures. You must notify us immediately of any loss, theft or damage, and we may charge a reasonable sum to cover such expenses.
Events outside our reasonable control
If our performance is affected by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect. Such events may include adverse weather, natural disasters, government action, fire or explosion. We will not be responsible for providing services late or at all where this is caused by an event outside our control.
Complaints
If you have a complaint, please contact us at weeadventurers@yahoo.com and we will seek to resolve the matter promptly.
Consumer rights
Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable law. Your statutory consumer rights remain fully protected.
Liability
Wee Adventurers Ltd does not exclude or limit liability for death or personal injury caused by its negligence. Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Intellectual property
Website branding, original text, graphics and other original Wee Adventurers content remain the property of Wee Adventurers Ltd or the relevant rights holder and should not be reproduced commercially without permission.
Third-party logos, photographs and material remain the property of their respective rights holders.
Privacy
Personal information is handled in accordance with our Privacy Notice.
Changes
We may update these Terms where reasonably necessary, for example following changes to our services or applicable requirements.
Governing law
These Terms are governed by the laws of Northern Ireland and the United Kingdom. Nothing in these Terms affects any statutory consumer rights you may have under the law of your country of residence.